Effective Date: 13/11/2023
Talent Solutions Group Pty Ltd (“TSG”)
Website: https://www.talentsolutionsgroup.com.au
1. Who We Are
Talent Solutions Group (“TSG”, “we”, “us”, “our”) is a recruitment consultancy providing embedded, human-first hiring solutions for tech and SaaS companies in Australia and globally. We respect your privacy and manage personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), the Notifiable Data Breaches Scheme (NDB), and where applicable, the General Data Protection Regulation (GDPR).
2. Why We Collect Personal Information
We collect personal information to provide recruitment and consulting services, including:
- Matching candidates to job opportunities
- Engaging with clients and stakeholders
- Performing HR, onboarding and payroll functions
- Complying with legal obligations
- Improving user and client experience
3. What We Collect
For Candidates:
- Full name, contact details, resume, work history, education, right to work documentation
- TFN, bank and superannuation details for placements
- Opinions from referees (with your consent)
- Results of assessments and background checks
- Sensitive information such as health or criminal records (with express consent)
For Clients:
- Contact details, business needs, job briefs, hiring history, feedback on candidates
For Referees:
- Contact information, professional opinions about a candidate’s qualifications and fit
4. How We Collect Information
We collect personal information when you:
- Apply for a role or submit your resume
- Engage with us directly or through third-party sites
- Participate in interviews, assessments, or testing
- Are referred to us or engage via our website or social media
- Visit our website (via cookies or analytics tools)
5. Use of Information
We use personal information to:
- Deliver recruitment and placement services
- Evaluate candidate suitability
- Communicate job opportunities or updates
- Fulfill legal or compliance obligations
- Improve our services
- Conduct marketing (you may opt out anytime)
6. Privacy Collection Notice
At the point of collection, TSG will provide a Privacy Collection Notice summarising:
- Why we are collecting your information
- Who we may disclose it to
- The consequences of not providing it
- Your rights to access or correct your information
7. Use of AI and Automation
We use internal AI tools to enhance recruitment processes (e.g. shortlist generation). These tools:
- Use anonymised, internally generated data
- Do not make fully automated decisions
- Are human-supervised and regularly audited
- Do not involve personal data in external GenAI systems
8. Disclosure of Information
We may share your personal information with:
- Clients and employers you are introduced to
- Background check, payroll or compliance providers
- CRM or software vendors under contract
- Legal or government agencies as required
- Overseas clients or partners with appropriate safeguards
9. Overseas Disclosure
Where we disclose data overseas (e.g. to clients in the US, UK or Philippines), we ensure privacy protections are comparable to Australian standards using:
- Contractual obligations
- Due diligence
- Standard contractual clauses (where applicable)
10. Security and Retention
We secure your data using encryption, access controls and secure cloud storage. We retain data:
- For up to 7 years post-relationship, or as required by law
- Then securely delete or de-identify it
11. Access and Correction
You may request to access or correct your information by contacting:
privacy@talentsolutionsgroup.com.au. We will:
- Require ID verification
- Respond within 30 days
- Provide access unless legal exceptions apply
12. Notifiable Data Breaches
In the event of a breach likely to result in serious harm, we will notify affected individuals and the OAIC in accordance with the NDB Scheme.
13. Complaints
To lodge a complaint:
Email: privacy@talentsolutionsgroup.com.au
We will:
- Acknowledge your complaint within 5 business days
- Investigate and respond within 30 days
- Escalate to the OAIC if unresolved
14. GDPR Rights (If You Are in the EU/UK)
You may:
- Access, correct or delete your personal data
- Object to or restrict processing
- Request data portability
- Withdraw consent
Contact: privacy@talentsolutionsgroup.com.au
15. Cookies and Analytics
We use cookies to enhance user experience. Data collected includes:
- IP address, pages viewed, session time
- Device and browser type
- You may disable cookies in your browser settings
16. Children’s Privacy
We do not knowingly collect data from anyone under 18 without verified guardian consent.
17. Updates
This policy may be updated periodically. The latest version will always be available at https://www.talentsolutionsgroup.com.au/privacy-policy
Last Updated: 04/12/2025