Case Highlight

Embedded with a global SaaS scaleup to deliver 120+ hires. Reduced agency costs by 40%, cut time-to-fill to 39 days, and improved hiring quality and candidate experience.

Client Snapshot

A global SaaS provider delivering field service management software across four continents was undergoing rapid expansion. With growing hiring demands, regional misalignment, and the sudden departure of a key recruiter, the business needed a scalable, strategic recruitment partner to stabilise and accelerate talent acquisition.

The Challenge

• Critical gap following the loss of an in-house Australian recruiter
  
• Requirement to hire across all levels from junior talent to executive leadership
  
• Disjointed hiring processes across ANZ, UK, and the US
  
• Unjustified overheads in maintaining senior full-time recruiters
  
• Inconsistent candidate experience and fragmented systems
  
• Limited access to market salary data and workforce insights
  

Our Approach

TSG implemented a flexible, embedded Talent Acquisition model, becoming a fractional extension of the client’s internal team. Our focus: to hire fast, hire right, and drive recruitment as a strategic lever.

Key tactics included:

• Full recruitment ownership – end-to-end delivery across the hiring lifecycle
  
• Timezone-aligned delivery – onshore recruiters working directly with local hiring managers
  
• Scalable model – flexed from 3 to 5 days per week based on hiring volume
  
• Strategic enablement – salary benchmarking, process design, employer branding support
  
• Technology integration – embedded into existing ATS and sourcing tools
  

The Outcome

Recruitment Results (15 Months)

• 120+ hires across ANZ, UK, and US
  
• 39-day average time-to-fill (vs. 45+ industry benchmark)
  
• 29-day average for GTM roles, accelerating revenue delivery
  
• 8 hires made outside ANZ (3 UK, 5 US)
  

Roles Delivered

• 62 Sales & Marketing
  
• 21 Product & Engineering
  
• 5 Director / VP-level roles
  
• Dozens of junior and volume hires
  

Operational Impact

• 40% cost savings vs. traditional agency/internal models
  
• $720K saved in agency fees
  
• Zero fixed costs during hiring downtime
  
• Increased hiring manager satisfaction through embedded, responsive support
  
• Improved candidate experience and offer conversion
  

Strategic Value

• ATS optimisation – Workday modules reconfigured for better tracking and reporting
  
• Process documentation – standardised playbooks introduced globally
  
• Employer branding – created localised attraction campaigns for ANZ market
  
• Performance visibility – real-time dashboards and executive insights
  

What’s Next

With embedded recruitment now a proven model inside the business, the focus continues to evolve from scaling teams to strengthening systems. TSG remains a trusted partner, supporting ongoing growth, succession planning, and workforce optimisation.

As the client’s needs shift, so too does our approach ensuring talent strategy stays aligned with commercial goals, market dynamics, and the next phase of their journey.

Client Testimonial

“TSG operates seamlessly as our internal TA team. Their embedded approach aligns perfectly with our culture, urgency, and growth trajectory. The flexibility in scaling recruitment efforts is exceptional for cost control, and the quality of hires consistently exceeds expectations.”

— Director of Talent Strategy